Privacy Policy

This policy explains what Sillana LLC, a company registered in Wyoming collects through Sillana and how it is used. For call content, our customer is the party that decides why and how it is processed, and Sillana acts on that customer's instructions.

What we collect

• Account data: name, work email, company name, a hashed password and your role in the workspace.
• Call content: recordings sent to us or fetched from a connected dialer, the transcripts made from them, and the scores and notes produced.
• Call details: agent name, campaign, direction, the customer phone number when the dialer provides it, duration and time.
• Dialer credentials: API keys you enter to connect a dialer, stored encrypted.
• Demo requests: the details you submit on our website.
• Technical data: IP address and request logs, used for security and rate limiting.

How call recordings are handled

A recording is downloaded, transcribed and scored. Transcripts and results are stored so your team can review them. Audio is kept only if audio storage is enabled for the service, so that calls can be played back. Otherwise playback streams the recording from your dialer and Sillana keeps no copy.

How we use data

To provide the service, secure it, respond to you and tell you about changes to your account. We do not sell personal data and we do not use your call content to train AI models.

Who processes data for us

• Cloudflare: hosting, database, email delivery, bot protection, and the speech-to-text and language models that run on Cloudflare's platform.
• Anthropic: only if enabled for the service, transcripts are sent to Anthropic's API for scoring.
• Stripe: card payments and invoices. Stripe receives billing details only, never call content.
• Your dialer provider: we call its API with the credentials you supply.

Retention and deletion

Recordings and transcripts are deleted automatically 90 days after a call is received, along with the quotes taken from them. Scores and reports are kept without the call content, and the customer's phone number is shortened to its last four digits. Demo requests and other details sent through our website forms are deleted 24 months after we receive them. You can delete individual calls earlier in the app. To delete a whole workspace, write to hello@sillana.com from the owner's email address and we will delete it within 30 days.

Security

Connections are encrypted in transit. Passwords are hashed, dialer credentials are encrypted at rest, and each workspace's data is separated by workspace.

Cookies

We use one sign-in cookie to keep you logged in. Our bot check on forms is provided by Cloudflare Turnstile. We do not use advertising cookies.

Your rights

Depending on where you live, you may have the right to access, correct or delete your personal data. Workspace users can write to hello@sillana.com. If you are a person whose call was recorded by one of our customers, contact that company first; we will help them respond.

International transfers

Data is processed on Cloudflare's network and may be handled outside your country.

Changes and contact

We will post updates here and change the date above. Questions: hello@sillana.com