About Sillana
Quality assurance software made by people who run call floors, for people who run call floors.
Why we built it
Sillana started inside a working outsourcing operation. Like most call centers, we had a QA team listening to a small sample of calls, scoring them in spreadsheets and sending feedback days later. The calls that cost us clients were almost never in the sample.
We built Sillana to listen to every call instead. It plugs into the dialer the floor already uses, scores each recording against the client's own scorecard and shows the exact words behind every mark, so supervisors coach from facts and clients see proof.
What we care about
- Every call, not a sample. Problems hide in the calls nobody reviewed.
- Evidence over opinion. Every pass and miss comes with a quote from the call. Timing, silences and pace are measured from the audio, not guessed.
- Fair to agents. We separate what an agent controls from what the dialer, the line or the internet causes, so people are not blamed for problems they cannot fix.
- Priced for outsourcing. Headcount changes every week, so we charge for audio minutes, not seats.
Your data
Call recordings belong to you and your clients. We never use them to train AI models, and recordings and transcripts are deleted automatically after 90 days. Read the details on our Security and data page.
Talk to us
Questions, partnerships or a dialer you want us to support: hello@sillana.com