Pay for the minutes you score

Every plan includes unlimited team members, every dialer connection and custom scorecards. No per-seat fees.

Free trial

Full access for 7 days.
Free for 7 days
Up to 1,000 audio minutes
  • 7 days of full access
  • Unlimited team members
  • All dialer connections and the API
  • Custom scorecards and auto-fail rules
  • No card needed
Start free

Starter

For one team or campaign.
$99 / month
$0.0198 per minute
  • 5,000 audio minutes each month
  • Then $0.025 per extra minute, only if you turn on overage
  • Unlimited team members
  • All dialer connections and the API
  • Custom scorecards and auto-fail rules
  • CSV export and client reports
Start with the trial

Growth

For a full floor across clients.
$349 / month
$0.0175 per minute
  • 20,000 audio minutes each month
  • Then $0.02 per extra minute, only if you turn on overage
  • Unlimited team members
  • All dialer connections and the API
  • Custom scorecards and auto-fail rules
  • CSV export and client reports
Start with the trial

Scale

High volume, custom terms.
Custom
From 100,000 minutes a month, custom rate
  • 100,000+ audio minutes each month
  • Unlimited team members
  • All dialer connections and the API
  • Custom scorecards and auto-fail rules
  • CSV export and client reports
Talk to us

The math for a typical floor. One QA analyst reviews about 200 calls a week. A 10 agent team making 35 calls a day of 2 minutes makes about 1,750 calls a week. Sillana scores all of them for $349 a month on Growth. Try your own numbers.

When minutes run out. New calls wait in your queue and nothing is lost. Upgrade or allow overage and they are scored right away.

Annual billing. Pay for 10 months and get 12. Annual plans are set up with our team for now: choose it when you upgrade or write to hello@sillana.com.

Questions about pricing

What counts as a minute?

The recorded length of each call that Sillana scores. Calls that are skipped or fail are not counted.

What happens when I run out of minutes?

New calls are held in your queue and nothing is lost. Move up a plan, or turn on overage, and the held calls are scored right away. Overage is $0.025 a minute on Starter and $0.02 on Growth. Without either, they are scored when your minutes reset next month.

Is there a contract?

No. Plans are monthly and you can cancel or switch plan at any time from the Billing page. A cancelled plan stays active until the end of the paid month. Annual billing gives you 2 months free.

How long do you keep call data?

Recordings, transcripts and the quotes taken from them are deleted automatically 90 days after a call is received. Scores and reports are kept so you can follow trends. You can delete any call sooner from the app.

Which dialers work with Sillana?

RingCentral, Aircall, Dialpad, Convoso, Salesfinity, ReadyMode and CallTools connect directly. Any other dialer can send calls through our API, and you can always upload recordings.

Do you support HIPAA or sign a BAA?

Not yet. We do not sign BAAs yet. Do not send protected health information until a BAA is in place.

Do you charge per seat?

No. Every plan includes unlimited team members, so you can add supervisors, QA analysts and client viewers without extra cost.

How does the free trial work?

7 days of full access with up to 1,000 audio minutes and no card. Upload a recording or connect a dialer and see the full scorecard. Pay by card from the Billing page when you are ready.