Every telecom and utilities call, scored
High volume sales and retention calls with strict offer rules. Sillana listens to every recording and checks it against your scorecard, so the risky calls surface the same day.
Used by carriers, isps, energy retailers. 7 day free trial, no card needed.
Why sampling misses the calls that matter
Telecom and energy sales and retention calls follow strict offer rules and third party verification. Slamming and unclear terms lead to cancellations and regulatory complaints.
What Sillana checks on every call
- Price and contract terms stated clearly
- Retention offers within policy
- Third party verification done
- No slamming or unauthorized switches
Calls it flags for review
- Price or contract terms not stated clearly
- Retention offer outside policy
- Third party verification skipped
- Switch made without clear authorization
Each flag links to the exact quote in the transcript, so a manager can confirm it in seconds and coach the same day.
Questions about QA for telecom and utilities
Can Sillana check third party verification?
Yes. It checks that the verification step happened and followed the required wording you add to the scorecard.
How does it handle different campaigns?
Each campaign gets its own scorecard, so a retention line and an acquisition line are judged against their own rules.
Can clients see the results?
You can print or export client reports by agent, campaign and week.
See also: Sillana compared with manual QA, free QA scorecard template, QA cost calculator.