Every solar and home services call, scored
Appointment setting where one wrong promise about savings costs you the client. Sillana listens to every recording and checks it against your scorecard, so the risky calls surface the same day.
Used by outbound appointment setters, lead gen floors. 7 day free trial, no card needed.
Why sampling misses the calls that matter
Solar appointment setters live on tight scripts and tighter margins. One rep who promises a free system or guaranteed savings can cost a client relationship and invite complaints, and a QA team sampling a few calls a week rarely hears it in time.
What Sillana checks on every call
- No guaranteed savings or free panel claims
- Homeowner and decision maker confirmed
- TCPA consent and do-not-call requests honored
- Appointment time repeated back
Rules your scorecard can cover
TCPA: prior express written consent for autodialed or prerecorded calls, do-not-call requests honored, calls only between 8am and 9pm local time.
Sillana checks each call for the wording and steps you put in your scorecard. It supports your compliance team and is not legal advice.
Calls it flags for review
- Savings or free panel promises
- Appointment set without the homeowner or both decision makers
- Utility bill, roof age and credit questions skipped
- Pushy rebuttals after a clear no
Each flag links to the exact quote in the transcript, so a manager can confirm it in seconds and coach the same day.
Questions about QA for solar and home services
What should a solar appointment setting scorecard check?
Disclosure that the call is recorded, homeowner and decision maker confirmation, the qualifying questions your client requires (bill amount, roof, credit), no savings guarantees, and a clear recap of the appointment time.
Can AI tell if a rep promised guaranteed savings?
Yes. Sillana reads the transcript and flags phrases that promise savings, free systems or approvals, and shows the exact quote so a manager can confirm it in seconds.
How fast do managers see a bad call?
Calls are scored minutes after the recording reaches the dialer, so a risky promise can be coached the same day instead of next week.
Can Sillana check TCPA consent and do-not-call requests?
It checks what happens on the call: that the agent confirmed consent the way your script requires and honored any do-not-call request. Written consent records from your lead source live outside the call, so keep those in your own system.
See also: Sillana compared with manual QA, free QA scorecard template, QA cost calculator.