Every real estate and mortgage call, scored
Fast qualification calls that need to stay accurate and fair. Sillana listens to every recording and checks it against your scorecard, so the risky calls surface the same day.
Used by seller leads, buyer leads, loan officers. 7 day free trial, no card needed.
Why sampling misses the calls that matter
Seller and buyer lead calls are fast and high volume. Reps need to uncover motivation and timeline without promising rates or approvals, and stay on the right side of fair housing language.
What Sillana checks on every call
- Motivation and timeline uncovered
- No rate or approval promises
- Fair housing safe language
- Next step booked with the right person
Calls it flags for review
- Rate or approval promises
- Motivation and timeline never asked
- Language that raises fair housing concerns
- Next step not booked with the right person
Each flag links to the exact quote in the transcript, so a manager can confirm it in seconds and coach the same day.
Questions about QA for real estate and mortgage
Can AI help with fair housing compliance on calls?
Sillana flags language patterns your compliance team defines as risky and shows the quote, so a person can review it. It supports your review rather than replacing legal judgment.
What should a seller lead call scorecard include?
Motivation, timeline, property condition, decision makers, price expectations and a booked next step, plus any disclosures your brokerage requires.
How does scoring work for short calls?
Short calls get scored against the criteria that apply. Criteria that don't apply are marked not applicable so they don't drag the score down.
See also: Sillana compared with manual QA, free QA scorecard template, QA cost calculator.