Every law firms and agencies call, scored
Intake and client calls handled the same way by every person who answers. Sillana listens to every recording and checks it against your scorecard, so the risky calls surface the same day.
Built for legal intake, marketing and recruiting agencies. 7 day free trial, card required. Cancel in the first 7 days and you pay nothing.
Why sampling misses the calls that matter
Intake calls decide which cases and clients a firm or agency wins. Missed conflict checks, promises about outcomes and slow follow up are hard to catch when nobody listens back.
What Sillana checks on every call
- Caller's need understood and summarized
- Conflict or fit questions asked
- No advice outside the script
- Consultation or next step booked
Calls it flags for review
- Outcome or result promised to the caller
- Key intake details not collected
- No clear next step or consultation booked
- Confidential details discussed before identity was confirmed
Each flag links to the exact quote in the transcript, so a manager can confirm it in seconds and coach the same day.
Questions about QA for law firms and agencies
Can Sillana check our intake script?
Yes. Add your intake questions to the scorecard and Sillana checks each call for them, with the quote that shows what was asked.
Does it give legal advice or decide cases?
No. It scores how the call was handled against your criteria and flags calls for a person to review.
Who can see the recordings?
Only people in your workspace. Recordings and transcripts are removed after 90 days while scores and reports stay.
See also: Sillana compared with manual QA, free QA scorecard template, QA cost calculator.