Every home and local services call, scored
Inbound calls that should become booked jobs, checked every time. Sillana listens to every recording and checks it against your scorecard, so the risky calls surface the same day.
Built for plumbing, HVAC, roofing, cleaning and repair companies. 7 day free trial, card required. Cancel in the first 7 days and you pay nothing.
Why sampling misses the calls that matter
For plumbers, HVAC, roofers and cleaners, the phone is the booking engine. A missed address, a vague arrival window or an unanswered price question sends the customer to the next company on the list.
What Sillana checks on every call
- Problem and address taken down
- Job booked in the first call
- Price range and arrival window explained
- Friendly, clear close
Calls it flags for review
- Job not booked on the first call
- Address or problem details missing
- No price range or arrival window given
- Rude or rushed tone
Each flag links to the exact quote in the transcript, so a manager can confirm it in seconds and coach the same day.
Questions about QA for home and local services
We only have a few people answering phones. Is it worth it?
Yes. Small teams lose the most from each missed booking, and Sillana shows which calls should have been booked and why they were not.
Does it work with our phone system?
If your phone system records calls, Sillana can score them. Many connect directly, and recordings can also be uploaded or forwarded.
Can I score office staff and technicians separately?
Yes. Each person gets their own scores and trends, and you can use different scorecards per team.
See also: Sillana compared with manual QA, free QA scorecard template, QA cost calculator.