Every debt collection call, scored
Every call checked for the rules regulators and clients audit. Sillana listens to every recording and checks it against your scorecard, so the risky calls surface the same day.
Used by first party and agency collections. 7 day free trial, no card needed.
Why sampling misses the calls that matter
Collectors must identify themselves, give the Mini-Miranda and verify the right party before discussing a debt. Regulators and clients audit these calls, and sampling a small share leaves most of the risk unheard.
What Sillana checks on every call
- Mini-Miranda given (FDCPA, Regulation F)
- Right party verified before details shared
- No threats or harassment
- Cease contact requests honored
Rules your scorecard can cover
FDCPA and Regulation F: the mini-Miranda, right party verification before the debt is discussed, call frequency limits and cease contact requests.
Sillana checks each call for the wording and steps you put in your scorecard. It supports your compliance team and is not legal advice.
Calls it flags for review
- Mini-Miranda missing or incomplete
- Debt discussed before right party verification
- Threatening, harassing or misleading language
- Cease contact or dispute requests ignored
Each flag links to the exact quote in the transcript, so a manager can confirm it in seconds and coach the same day.
Questions about QA for debt collection
What is the Mini-Miranda?
It is the disclosure a debt collector gives that they are attempting to collect a debt and that any information obtained will be used for that purpose. Sillana checks for it on every call.
Can it catch harassment or threats?
Yes. Sillana flags threatening or abusive language and shows the quote, so compliance can review the call immediately.
Does every call get checked or a sample?
Every recorded call. That is the main difference from manual QA, which usually reviews a small sample per collector each week.
Does Sillana cover FDCPA and Regulation F?
It checks the parts that happen on the call: the mini-Miranda, right party verification before the debt is discussed, and cease contact or dispute requests. Call frequency limits under Regulation F are counted in your dialer, not from a single recording.
See also: Sillana compared with manual QA, free QA scorecard template, QA cost calculator.