Every car dealerships call, scored
Every sales and service call turned into a booked visit, or a reason why not. Sillana listens to every recording and checks it against your scorecard, so the risky calls surface the same day.
Built for sales desks, BDCs and service departments. 7 day free trial, card required. Cancel in the first 7 days and you pay nothing.
Why sampling misses the calls that matter
Dealership phones decide whether an internet lead or a service customer actually comes in. Managers rarely hear those calls, so missed appointments and lost names and numbers go unnoticed.
What Sillana checks on every call
- Caller's name and number captured
- Vehicle and budget questions asked
- Appointment set for a test drive or service
- No price promises the store can't keep
Calls it flags for review
- No appointment offered
- Caller's name and number not captured
- Price questions dodged or answered wrong
- Caller left on hold or transferred without a handoff
Each flag links to the exact quote in the transcript, so a manager can confirm it in seconds and coach the same day.
Questions about QA for car dealerships
Does it work for both sales and service calls?
Yes. Use one scorecard for sales calls and another for service, and Sillana scores each call against the one that fits.
Can it tell which calls should have become appointments?
Yes. It flags calls where the customer showed buying or service intent and no appointment was set, with the quote that shows it.
Do I need a call center to use Sillana?
No. Any team that records its calls can use it, from one rooftop to a dealer group.
See also: Sillana compared with manual QA, free QA scorecard template, QA cost calculator.